System Currently Available

Incident Report for BlueMatrix

Resolved

Dear Clients,

We are pleased to report that we are now fully functional and the system is stable. We are continuing to investigate the cause of this and will provide a Root Cause Analysis early next week.

Thanks from the BlueMatrix Team

Posted Nov 09, 2023 - 23:37 UTC

Monitoring

Dear Clients,

BlueMatrix Technicians have been able to restore full services and we have entered a period of monitoring. We will continue to ensure system stability.

Thanks from the BlueMatrix Team

Posted Nov 09, 2023 - 23:18 UTC

Investigating

Dear Clients,

We are aware that clients are currently unable to access Creator. We are urgently investigating and will keep you updated on developments.

Thanks from the BlueMatrix Team

Posted Nov 09, 2023 - 23:12 UTC

This incident affected: North America (Sellside, Mail Services, V4 Editor, Aggregator Sender, Portal/Library, Changefeed/API, Readership, Sales Tool).