Annual BlueMatrix Continuity Plan

Incident Report for BlueMatrix

Resolved

Dear Clients,

The annual BlueMatrix Business Continuity Plan test has ended. Our thanks to all clients who assisted in testing during this exercise. Please reach out to your Relationship Manager with any questions about the process.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 19:16 UTC

Monitoring

Dear Clients,

We are pleased to announce that our extended client testing phase has been successfully completed and we are beginning to roll back our changes. Once that is complete, we will confirm that the BCP has officially ended and we have returned to business as usual.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 18:17 UTC

Update

Dear Clients,

We are pleased to announce that our testing phase will be concluding shortly, and we will be starting the process of rolling back our changes in the next 15 minutes.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 17:23 UTC

Update

Dear Clients,

We are still in the testing phase of this year's BCP. BlueMatrix teams are exhaustively testing sites that have been included in this test, and we will continue to update here as we make more progress. Please reach out to your Relationship Manager if you have any questions about this part of the exercise.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 15:21 UTC

Identified

Dear Clients,

We are pleased to announce that phase one of the BCP has been successfully completed, and we are moving into the testing phase. Please reach out to your Relationship Manager if you have any questions about this part of the exercise.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 12:50 UTC

Update

Dear Clients,

The annual BlueMatrix Business Continuity Plan exercise has begun.
We will continue to send updates throughout the exercise.

Thank you, from the BlueMatrix Team
Posted Dec 09, 2023 - 10:01 UTC

Investigating

Dear Clients,

Our annual Business Continuity Plan is due to start around 05:00 EST. We will send a notification when the BCP has begun and keep you updated throughout the exercise.

Thanks from the BlueMatrix Team
Posted Dec 09, 2023 - 08:31 UTC
This incident affected: North America (Sellside, Mail Services, V4 Editor, Aggregator Sender, Portal/Library, Changefeed/API, Readership, Sales Tool).