After an extensive monitoring period, we are pleased to confirm that our systems are now stable. We will provide a Root Cause Analysis in the next few business days.
Thank you from the BlueMatrix Team
Posted Aug 01, 2024 - 14:35 UTC
Monitoring
Dear Clients,
We have managed to apply a temporary fix, and it seems that systems are operating as expected again. We are monitoring our systems while further searching for a long-term solution. We will keep you updated on this.
Thank you from the BlueMatrix Team
Posted Aug 01, 2024 - 13:55 UTC
Identified
Dear Clients,
We are aware of intermittent issues accessing documents, affecting some of our clients. A temporary fix had been implemented however, the issue reoccurred. We have identified the source of the issue, and are currently working on a more robust solution. We will keep you updated as we progress.
Thank you from the BlueMatrix team
Posted Aug 01, 2024 - 12:50 UTC
This incident affected: North America (Sellside, Portal/Library).