BlueMatrix technicians have confirmed that the fix for this issue is fully deployed across all servers and document loading and publishing have returned to normal. This incident is now resolved.
Thank you for your patience throughout this process. If you experience any further issues, please contact support.
Posted Sep 09, 2026 - 14:23 UTC
Monitoring
BlueMatrix technicians have successfully deployed the fix for this issue to both our North American and European servers. Document loading and publishing issues related to this incident should now be resolved.
If you continue to experience any related issues, please contact support.
We thank you for your patience throughout this process.
Posted Sep 09, 2026 - 09:38 UTC
Update
BlueMatrix technicians have deployed a fix for this issue to our North American servers, which has been verified as resolving the reported document loading and content issues. A corresponding fix for our European servers is scheduled for release later today. We will update this page once that deployment is complete.
We appreciate your patience throughout this process.
Posted Sep 09, 2026 - 07:31 UTC
Update
Our tech team has a pending fix that should resolve the issue. Once we complete final validation, we plan to release the solution by EOD EU time zone. We will keep you updated with the progress and when we will release the fix.
Posted Sep 09, 2026 - 02:45 UTC
Update
The fix did not completely resolve the issue during QA testing. BlueMatrix technicicans are continuing investigation. We will provide our next update by 7:00 AM BST (2:00 AM ET), or sooner if there is a material change.
Posted Sep 08, 2026 - 22:07 UTC
Update
BlueMatrix technicians are QA testing a fix for this issue. We will provide our next update by 2:00 AM BST (9:00 PM ET), or sooner if there is a material change.
Posted Sep 08, 2026 - 20:00 UTC
Update
BlueMatrix technicians are continuing to work on a fix for this issue. We expect to provide our next update by 2:00 AM BST (9:00 PM ET), or sooner if there is a material change.
We appreciate your patience.
Posted Sep 08, 2026 - 19:00 UTC
Identified
BlueMatrix technicians have identified an issue affecting some documents with a large number of related companies or components. Impacted users may experience slow loading, timeouts, or errors when opening, previewing, or publishing these documents.
A fix is in active development. We will provide updates here as they become available.
Posted Sep 08, 2026 - 15:08 UTC
This incident affected: North America (Sellside, V4 Editor) and Europe (Sellside, V4 Editor).