Partial Creator Outage

Incident Report for BlueMatrix

Resolved

The service availability is stable with no further indication of issues.
Posted Oct 14, 2026 - 20:07 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 14, 2026 - 16:55 UTC

Monitoring

At approximately 12:05 pm Eastern Time an application server began experiencing performance degradation affecting service availability. The app server was restarted and services were restored at approximately 12:26 pm Eastern Time. We are monitoring availability to ensure the issue is fully resolved.
Posted Oct 14, 2026 - 16:34 UTC
This incident affected: North America (Sellside).
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