Monitoring - Dear Clients,
Our tech team have managed to stabilize the Converter machines, and uploads seem to be working now. We will continue monitoring the system, and testing to make sure the issue is resolved. In the meantime, please let us know if you notice any further issues.
Thank you,
The BlueMatrix Team
Dec 08, 2025 - 08:48 UTC
Our tech team have managed to stabilize the Converter machines, and uploads seem to be working now. We will continue monitoring the system, and testing to make sure the issue is resolved. In the meantime, please let us know if you notice any further issues.
Thank you,
The BlueMatrix Team
Dec 08, 2025 - 08:48 UTC
Update - Thank you for your patience. We are continuing to investigate this issue. We will let you know when the team identifies the cause of the issue and has a solution.
Dec 08, 2025 - 04:03 UTC
Dec 08, 2025 - 04:03 UTC
Update - We are continuing to investigate this issue.
Dec 08, 2025 - 01:30 UTC
Dec 08, 2025 - 01:30 UTC
Investigating - We are currently experiencing an issue affecting the conversion of XML files. Our engineering team is investigating the issue and working on a resolution. We will keep you updated as issue resolution progresses.
As a workaround, users can manually convert the file to a PDF file and attach it to a document. This will bypass the conversion process and allow documents to publish.
Dec 08, 2025 - 00:50 UTC
As a workaround, users can manually convert the file to a PDF file and attach it to a document. This will bypass the conversion process and allow documents to publish.
Dec 08, 2025 - 00:50 UTC
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