Update - Work will be performed overnight to improve system resources to remediate the performance degradation while investigation continues to take place. We will be monitoring system performance after the changes are made and provide the next update once we have performance feedback from the system.
Jan 07, 2026 - 22:28 UTC
Jan 07, 2026 - 22:28 UTC
Investigating - We are actively investigating performance degradation and intermittent availability with Analyzer. Updates will be provided here as more information becomes available.
Jan 07, 2026 - 21:02 UTC
Jan 07, 2026 - 21:02 UTC
Monitoring - Dear Clients,
Our tech team have managed to stabilize the Converter machines, and uploads seem to be working now. We will continue monitoring the system, and testing to make sure the issue is resolved. In the meantime, please let us know if you notice any further issues.
Thank you,
The BlueMatrix Team
Dec 08, 2025 - 08:48 UTC
Our tech team have managed to stabilize the Converter machines, and uploads seem to be working now. We will continue monitoring the system, and testing to make sure the issue is resolved. In the meantime, please let us know if you notice any further issues.
Thank you,
The BlueMatrix Team
Dec 08, 2025 - 08:48 UTC
Update - Thank you for your patience. We are continuing to investigate this issue. We will let you know when the team identifies the cause of the issue and has a solution.
Dec 08, 2025 - 04:03 UTC
Dec 08, 2025 - 04:03 UTC
Update - We are continuing to investigate this issue.
Dec 08, 2025 - 01:30 UTC
Dec 08, 2025 - 01:30 UTC
Investigating - We are currently experiencing an issue affecting the conversion of XML files. Our engineering team is investigating the issue and working on a resolution. We will keep you updated as issue resolution progresses.
As a workaround, users can manually convert the file to a PDF file and attach it to a document. This will bypass the conversion process and allow documents to publish.
Dec 08, 2025 - 00:50 UTC
As a workaround, users can manually convert the file to a PDF file and attach it to a document. This will bypass the conversion process and allow documents to publish.
Dec 08, 2025 - 00:50 UTC
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North America
Partial Outage
Sellside
Operational
Mail Services
Operational
V4 Editor
Operational
Aggregator Sender
Operational
Portal/Library
Operational
Changefeed/API
Operational
Readership
Partial Outage
Sales Tool
Operational
Client Manager
Operational
Europe
Operational
Sellside
Operational
Mail Services
Operational
V4 Editor
Operational
Aggregator Sender
Operational
Portal/Library
Operational
Changefeed/API
Operational
Readership
Operational
Sales Tool
Operational
Research Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.